Shipping and returns
Free shipping worldwide:
Standard Delivery Duration*
FREE Shipping worldwide Royal Mail 1st Class Signed For which can take 1-3 Business days.
Royal Mail International Tracked and Signed for International and EU delivery which can take 5-15 days depending on the country and customs clearance
In order to return your products please first send us an email Returns@hempathyskincare.com
Goods can be returned only if unopened with the seal intact on the product.
You have 10 days to notify in writing and 15 days to make sure the product gets returned to us. The safest way is to return it by recorded delivery keeping a copy of your proof of postage. We may request to see a copy of the proof of postage.
If you purchased Hempathy Skincare products in store, please contact that store directly to enquire about their return policy.
Once we have received your product back, we will endeavour to complete the refund in 20 working days. *All Delivery Times may vary and are subject to change.